A mobile application used for store inventory and fulfillment operations
Designed at Manhattan Associates (2015)
Among other existing operations like receiving, picking and cycle counting, the product team decided to add an additional feature to this application to enable "Staging" of inventory. Especially for customer pick-up orders, there is a need for organized staging of items that allows store associates to locate the orders as quickly as possible, at the time of fulfillment. This new feature allows users to execute that task efficiently.
"This is exactly what we require to stage our products at Toys "R" Us."
— Store Supervisor, Toys "R" Us
At first, the scope of this project was undermined to be a very small enhancement. The rigorous exercise of userflows I carried out, helped the Business Analyst to think each step through and define all exception flows right at the beginning. User flows were the main drivers for this project and made it possible for us to achieve our timeline goals. Since this project, I always emphasize the importance of process/userflows as an integral step in the early stages of design.
Following are snippets of design documentation I produced to communicate within and across teams.